Refunds & Cancellations

EU Consumer Rights

Under EU Directive 2011/83/EU on consumer rights, you have specific protections when purchasing digital services online.

Your 14-Day Right of Withdrawal

As an EU consumer, you have the right to withdraw from your purchase within 14 days without giving any reason. This period starts from the day you complete your subscription or credit purchase.

When You Can Get a Refund

Your statutory right of withdrawal

If you are an EU consumer, have not waived your withdrawal right, and are within 14 days of purchase, you may withdraw for a full refund. No approval is needed and no reason is required — we issue the refund within 14 calendar days of your notice.

Discretionary refunds

Outside the withdrawal period, we may still issue a refund at our discretion in these cases. These are reviewed individually and we aim to decide within 5 business days.

When Refunds Are Not Available

Model Withdrawal Form

You do not have to use this form, but you may if you wish. Copy the text below into an email to support@clipstudios.ai

How to Request a Refund

Subscription Cancellation

How to Cancel Your Subscription

1. Log in to your ClipStudios.AI account
2. Navigate to Settings → Billing
3. Click "Manage Subscription"
4. Select "Cancel Subscription"
5. Confirm your cancellation

What Happens After Cancellation

• Immediate effect: Your subscription will not renew at the next billing cycle
• Continued access: You retain access until the end of your current billing period
• Credits: Any unused subscription credits expire at the end of the billing period
• Top-up credits: Purchased credit top-ups remain valid until their expiration date (12 months from purchase)
• Top-up credits after cancellation: if you have unused top-up credits when you cancel, your account remains active on the free tier so you can use them until they are spent or reach their 12-month expiry.
• Generated content: Your existing videos remain accessible until account deletion

Credit Top-Up Purchases

One-time credit top-up purchases are also covered by the 14-day withdrawal policy:

• Unused credits: If you haven't used any credits from a top-up within 14 days, you may be eligible for a full refund
• Partially used: If some credits have been used, refunds (if approved) will be proportionate to unused credits
• After 14 days: Top-up purchases are non-refundable after the withdrawal period
• Expiration: Top-up credits expire 12 months from purchase and are non-refundable upon expiration

How Credits Are Used

When you generate content, credits are consumed in this order:

1. Signup bonus credits (free credits granted at registration)
2. Subscription credits (your monthly allowance)
3. Purchased credits (top-ups)

Subscription credits are used before top-ups because they expire sooner: on monthly plans unused credits roll over only up to 2× your monthly allowance, and on annual plans the accumulated balance expires at your annual renewal. Top-up credits are valid for 12 months, so we save them for last.

Questions or Disputes

If you have questions about our refund policy or believe your refund request was unfairly denied:

1. Contact our support team at support@clipstudios.ai so we can resolve it directly.
2. If we cannot resolve it, Dutch consumers can contact ACM ConsuWijzer, the Netherlands consumer authority.
3. ClipStudios.AI is not currently affiliated with an alternative dispute resolution body. A list of certified dispute resolution bodies across the EU is available from the European Commission.